Katie

Katie Braithwaite is a dedicated Customer Service Manager at Pool Supplies Canada, with over 10 years of experience in the pool industry. Known for her passion for learning and commitment to exceptional customer service, Katie focuses on empowering her team to deliver outstanding support. Her deep understanding of pool products and services, combined with a continuous pursuit of knowledge, enhances the overall customer experience.

Carl

Carl Hayes is an experienced Assistant Customer Service Manager at Pool Supplies Canada, bringing over 10 years of diverse experience in the pool industry. Starting his journey in a large retail store, he developed a strong foundation in management, service, and sales. As an authorized repair technician, Carl combines technical expertise with a passion for customer support, training staff on advanced product knowledge and repair techniques, and fostering a culture of excellence within the team.

Raylynne

Raylynne Hewitt is a knowledgeable professional at Pool Supplies Canada, serving as the Head of Returns and Warranty with over four years of dedicated experience. Her expertise in pool maintenance and repair has allowed her to build strong relationships with manufacturers, ensuring customers receive the highest quality products and service. As an authorized cleaner repair technician, Raylynne is a trusted resource for clients and colleagues alike, passionate about sharing her knowledge to help others create and maintain their perfect outdoor oasis.